Privacy Policy at 8mbd

At 8mbd, the privacy of our players is not an afterthought — it is a foundational commitment that shapes how we build and operate our platform. This Privacy Policy explains in plain terms what personal information we collect from users who access 8mbd.club, how we use that information, with whom we may share it, and the rights available to you as a player registered on our Bangladesh-facing gaming service.

By accessing or using the 8mbd platform — whether on a mobile browser, desktop browser, or any application — you acknowledge that you have read, understood, and agree to the terms set out in this Privacy Policy. If you do not agree with any part of this document, please discontinue your use of our services immediately. This policy applies to all registered and guest users across all sections of the site, including cricket betting, live casino, slots, crash games, and all other product verticals available on 8mbd.

1. Information We Collect

To operate our gaming platform effectively and responsibly, 8mbd collects two broad categories of information: information you provide to us directly, and information collected automatically as you use our services.

1.1 Information You Provide Directly

When you register, deposit funds, request withdrawals, or contact our support team, you may provide us with the following personal data:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Payment information including bKash, Nagad, Rocket, Upay, or bank account details
• Identity verification documents such as a national ID card or passport, as required for KYC compliance

1.2 Information Collected Automatically

Each time you interact with 8mbd.club, our systems automatically record certain technical and behavioural data, including:

• IP address, browser type, operating system, and device identifiers
• Pages visited, session duration, click patterns, and navigation paths within the site
• Game history, wagering activity, and deposit or withdrawal timestamps

2. How We Use Your Information

8mbd uses the information we collect for specific, legitimate purposes. We do not use your data in ways inconsistent with those described here. The core purposes are:

• To create and manage your player account and verify your identity under KYC requirements
• To process financial transactions, including deposits via bKash, Nagad, and Rocket, and withdrawals to your designated account
• To provide customer support, respond to your queries, and resolve disputes in a timely manner
• To ensure platform security, detect fraudulent activity, and prevent money laundering or underage gambling
• To personalise your experience, including recommending relevant games and promotions based on your gaming preferences
• To send you service-related notifications such as transaction confirmations, security alerts, and policy updates

3. How We Share Your Information

8mbd operates as a trusted platform. We do not sell, rent, or trade your personal data. There are, however, limited circumstances in which we may share your information with carefully selected third parties.

3.1 Payment Processors

To facilitate deposits and withdrawals, we share necessary financial information with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other partner banking institutions. These entities are contractually obligated to handle your data securely and only for the purpose of processing your transaction.

3.2 Technology and Service Partners

We work with reputable game studios and technology providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver our game catalogue. These partners may receive anonymised usage data to deliver their games and maintain service quality, but they do not receive personally identifiable information beyond what is operationally required.

3.3 Legal Obligations

In circumstances where we are legally required to disclose your information — such as in response to a lawful request by regulatory or law enforcement authorities — we will comply with applicable law while making every reasonable effort to notify you unless prohibited from doing so.

4. Cookies and Tracking Technologies

8mbd uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how players use our platform. Specifically, we use three categories of cookies:

• Essential cookies — required for core site functions such as session management and secure login
• Analytical cookies — used to measure traffic patterns, page performance, and user engagement to help us improve the platform
• Preference cookies — used to remember your language settings, game history, and display preferences

You may control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may impair the functionality of certain features on 8mbd.

5. Data Retention

8mbd retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy or as required by applicable regulations. For registered players, account information and transaction records are typically retained for a minimum period of five years following account closure, in line with standard anti-money laundering record-keeping practices.

Anonymised and aggregated data — which cannot be used to identify any individual player — may be retained indefinitely for statistical analysis and platform improvement. When your personal data is no longer required, we securely delete or anonymise it in accordance with recognised data disposal standards.

6. Security of Your Data

Protecting your personal information is a technical and operational priority at 8mbd. We implement a range of security measures to safeguard data against unauthorised access, alteration, disclosure, or destruction. These measures include industry-standard SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, firewalls and intrusion detection systems on our backend infrastructure, and strict internal access controls ensuring that only authorised personnel can access sensitive player data.

We conduct regular security reviews and updates to stay ahead of emerging threats. Our payment processing integrations — including bKash, Nagad, and Rocket — use tokenised transaction flows so that sensitive financial credentials are never stored on our platform directly.

7. Your Rights as a Player

8mbd respects your rights over the personal data we hold about you. As a registered player on our platform, you are entitled to exercise the following rights at any time by contacting us at [email protected]:

• Right of access — request a copy of all personal data we hold about you
• Right to rectification — ask us to correct any inaccurate or incomplete information
• Right to erasure — request deletion of your personal data, subject to our legal retention obligations
• Right to object — withdraw consent to certain uses of your data, including marketing communications
• Right to data portability — request your data in a structured, machine-readable format where technically feasible

We will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by up to 60 additional days, and we will notify you if this applies to your request.

8. Third-Party Links

From time to time, our platform may display references to third-party game providers or services. If you navigate to any external website or application outside of 8mbd.club, please be aware that 8mbd has no control over the content, privacy practices, or data handling procedures of those external sites. We strongly recommend reviewing the privacy policy of any third-party platform before sharing personal information with them. 8mbd accepts no responsibility or liability for the privacy practices of third-party websites.

9. Children's Privacy

8mbd is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or process personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us immediately at [email protected] so that we can investigate and take appropriate action, including deletion of the relevant data.

Age verification is a mandatory step during the registration process on 8mbd. Any account found to belong to a player under 21 will be immediately suspended and all associated funds held pending investigation. We take underage gambling extremely seriously and cooperate fully with any lawful inquiry into such matters.

10. Changes to This Privacy Policy

8mbd reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised version on this page, with the updated date reflected in the "Last Updated" notice at the top of this document. We encourage you to review this policy periodically so you remain informed about how we protect your information.

Material changes — such as new categories of data collected, significant new uses of existing data, or changes in our sharing practices — will be communicated to registered players via a notification on the platform or via email to the address associated with your account. Your continued use of 8mbd following the posting of changes constitutes your acceptance of those changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8mbd handles your personal data, our support team is here to assist you. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach the 8mbd support team at any time by emailing [email protected]. Our team operates around the clock — 24 hours a day, 7 days a week — to ensure your queries are handled efficiently, regardless of your time zone within Bangladesh Standard Time (BST, UTC+6).

Please include your registered account username or email address in any privacy-related correspondence so we can locate your records efficiently and respond to your request within the timeframes stated in this policy.